Pearson Online Textbook Assistance

Troubleshooting Instructions for Accessing Online Books

If you are experiencing issues accessing your online books, please follow these steps:

Change Browsers
Try using a different browser, such as Google Chrome or Firefox.
Clear Cache and Cookies
- Go to your browser settings and clear the cache and cookies.
- Make sure to clear them for "All Time". Don't worry, your saved passwords will not be lost.
- For detailed instructions, visit: Deleting Browser Cached Files and Cookies.
Log Out and Log Back In
- Log out of Canvas completely.
- Open the new browser you selected and log back into Canvas.
Allow Pop-Ups
- Check your browser settings to ensure that pop-ups are allowed.
- For detailed instructions, visit: Managing Pop-Up Blockers.
Submit a Tech Support Ticket
If the above steps do not resolve the issue, please open a tech support ticket by clicking Contact Support. We’re here to help and will do our best to assist you promptly.

Thank you for your patience and understanding!